Using AutoStacc

Refunds, step by step

When you can refund an order yourself, how to do it, and what happens when you can't.

Last updated October 16, 2026

You can refund an order yourself when all of these are true:

  • It's a paid order, not a free one.
  • It was paid in the last 14 days.
  • Nothing from it has been downloaded yet.
  • It isn't in a payment dispute with your bank.
  1. Open Settings › Orders.
  2. Find the order. If it can be refunded here it shows Refund this order and the last day; if not, it says why.
  3. Confirm. The files leave Your Stacc and the money goes back to how you paid.

Everything else, like a duplicate charge, a broken file or a purchase you didn't make, is handled by support under the refund policy. Email [email protected].