AutoStacc
Refund policy
Everything AutoStacc sells is a digital download you can use straight away, so refunds work a little differently from physical goods. Here's when you get your money back.
Last updated October 15, 2026
Digital downloads
Because files can be downloaded and kept as soon as a purchase completes, purchases are generally final once you've downloaded them. The cases below are the exceptions, and AutoStacc will always fix or refund a purchase that doesn't work as described.
Failed or cancelled payments
If a payment fails or you leave the checkout page, you aren't charged and nothing is delivered. Your cart is still there, so you can try again. If your bank shows a pending charge for a failed payment, it disappears on its own; it is never collected.
Paying twice
The store won't let you buy something you already own, and pressing the button twice opens one order, not two. If you're still charged twice for the same thing, the extra payment is refunded in full.
Bought the wrong thing
If you haven't downloaded anything from the purchase yet, you can refund it yourself within 14 days: open Settings › Orders and press Refund this order. The money goes back to your card and the files leave Your Stacc. Once anything from the order has been downloaded, it can't be refunded this way; see the cases below, or ask. A site template from the Studio's community library counts as downloaded once you use it on a site.
Missing, broken or not as described
If files are missing, won't open, or aren't what the product page described, tell AutoStacc. The files are fixed or replaced first; if that isn't possible, you get a refund.
How refunds work
Refunds go back to the card or account you paid with, through Stripe, and usually show within 5 to 10 days depending on your bank. A refunded product leaves your library.
Your legal rights
Some countries give consumers extra rights for digital purchases. Nothing in this policy takes those rights away.
Asking for help
Include your order number (it's on your receipt and in Settings › Orders) and what went wrong. Email [email protected].